‘This is your last warning…’: Guest gets kicked out of hotel at 1am following 'towel dispute'

Author image for Sienna Varady
Sienna Varady
Feb 16, 2024 9:00 AM EST

While working as a customer care representative is never fun, dealing with vacationers who think they deserve it all is an absolute nightmare.

The story below is an account of a frustrated front desk clerk. The original poster (OP) dives right into the narrative without wasting any time setting the scene. It all began at around one in the morning when a haughty visitor made his way to the hotel reception to grab a 'towel' for his wife. He started screaming about the reportedly subpar customer service at the hotel reception, giving the impression that he was quite distressed and uneasy… Even though OP was making every effort to appease the disgruntled guest, nothing seemed to have calmed him down.

I'll get right to the point, let's just say that OP was driven to the brink and threatened to call the police if the guest lost control of his rage. Having said that, read the story below if you're interested in learning the specifics of what happened between OP and the entitled hotel guest! And when you're done, don't forget to read the story about the boss who, in the wake of corporate cutbacks, demanded that his employee cancel a $6,000 vacation!

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  • 01
    "Hit the road!"
    via Canva
  • 02
    No, I don't believe you over myself
    via u/Fooglephish
  • 03
    "I've been waiting here for 10 minutes!" No you haven't. Why do people say st like this? I know how long i have been away from the desk. I'm not going to just forget that i walked away 3 minutes ago, because you claim to have been here for 10. Do
    via u/Fooglephish
  • 04
    people really think I'm going to believe what they say, over what i did? And what is the point? You want another towel, do you think I'm going to feel bad and give you a super special towel for your inconvenience? TLDR at bottom
    via u/Fooglephish
  • 05
    Had a guest get mad because i was not at the desk when he came down. I was gone less than five minutes, and on my way back i hear yelling from the lobby. I get down and there is a guy, A ole Guest (AHG), late 20's early 30's in the lobby yelling "Hello!!
    via u/Fooglephish
  • 06
    Is anyone here!! Does anyone work here!!" Loud enough that i know he i disturbing the nearby rooms. I keep my cool, apologize for the wait and ask what he needs. He goes off about how he has been waiting for 10 minutes to get more
    via u/Fooglephish
  • 07
    towels, while i have been in the back ating for the last 6 hours... m 1st, I've been gone 5 minutes. 2nd, I haven't even been here for two hours yet.. 3rd, i take care of that at home. 4th, 6 hours? that's both VERY
    via u/Fooglephish
  • 08
    impressive, and equally horrifying.. ouch So i apologize again, tell him i will bring towels to him right away. He says his wife is waiting, and then just kinda stands around in the lobby, waiting... I ask if he want me to bring
    via u/Fooglephish
  • 09
    them to him, or to the room. He gets upset, and says the room, his wife is waiting, and then continues to just hang around. Suspicious, but whatever. I get towels to his room, get back to the lobby to find that "someone" has taken all the business
    via u/Fooglephish
  • 10
    cards off the counter and thrown them all over the lobby. So i call his room, no answer. Call again, no answer. Call again, no answer. Call again, AHG: "WHAT!" Me: "Sorry to disturb you, but after i
    via u/Fooglephish
  • 11
    left the lobby someone threw our business cards all over, would you know anything about that?" AHG "They were fine when i left, i didn't do anything" Me: "So if i review the cameras I'm not going to see you throwing them all over?"
    via u/Fooglephish
  • 12
    AHG: "I said i didn't do it!" Me: "Alright, well then I'll review the cameras, and when i see that is wasn't you, I'll knock 10% off your room rate for you inconvenience. And if I do see you doing it, you'll need to find a different place to stay for the night"
    via u/Fooglephish
  • 13
    AHG: "Fine, I'll come pick them up..." Me: "Thank you." He then comes down and picks them up, but then starts yelling at me about how he had to wait around for 15 minutes while i was in the back ating (i don't know what his 3
    via u/Fooglephish
  • 14
    preoccupation with m ation was....). At this time I've lost my patience, and I'm done being nice. I tell him I was gone for less than 5 minutes, so there is no way he was waiting for that long. And even if he had been, It's 1am and I have other
    via u/Fooglephish
  • 15
    things to do, it doesn't justify his temper tantrum. Then he starts yelling that he wants to talk to a manager, and demanding I call a manager. Me: "Fine, lets call my manager.." Me on phone to manager: "Hey Devin, sorry to wake you, I'm just calling to 11
    via u/Fooglephish
  • 16
    give you a heads up, that I have a guest that was in the lobby yelling at the top of his lungs because i was in the back for a few minutes taking care of (whatever i was doing). He then threw the business cards from the counter all over the lobby, and is
    via u/Fooglephish
  • 17
    now in the lobby again screaming and yelling. So I'm just calling to let you know i'm kicking this guest out, and if he doesn't leave i'm calling the police." Devin: "Ok, i trust your judgement, you have my support." End phone call.
    via u/Fooglephish
  • 18
    AHG: "You can't kick me out, i paid for the room" Me: "And then you have been continuously disruptive and disrespectful to myself and the other guests who are trying to sleep. You can leave, or i can call the police."
    via u/Fooglephish
  • 19
    AHG: "Call the police, they wont do anything, i've paid for the room...." Post is getting much longer than expected, so I'll end quick. I called the police. His attitude changed real fast the moment i dialed the police. "I'll be quiet, I'm sorry" type of st. Turns out he was there with his wife and 2
    via u/Fooglephish
  • 20
    kids. I don't care. The four of them can find somewhere else to sleep. And you're still paying for your room. Wife was not happy on their way out, anger was directed at him, not me, so it seams like she was used to this kind of behavior from him.
    via u/Fooglephish
  • 21
    Moral of the story, don't be a and apparently, I'm a m God.. ation TLDR Guest is upset that he had to wait 5 minutes claims it was over 10.
    via u/Fooglephish
  • 22
    Throws business cards all over lobby and then denies it. Causes more issues and starts yelling. Police called and he is removed from property. His wife was not happy with him.
    via u/Fooglephish
  • 23
    Poldaran 23 hr. ago AHG: "Call the police, they wont do anything, i've paid for the room....' It never fails to amuse me when a ole guests learn that they aren't the ones with the power in this situation.
    via u/Poldaran
  • 24
    TimesOrphan 22 hr. ago Guest: "I have the power!" Desk Agent: puts down Uno Reverse "You were saying?"
    via u/TimesOrphan
  • 25
    AngelaIsNot MyName. 22 hr. ago The camera thing was brilliant
    via u/AngelaIsNotMyName
  • 26
    Fooglephish OP · 21 hr. ago Oh yeah, that was a bluff anyways. We got new management who didn't want front desk being able to access the camera, so i didn't have the password. Couldn't have checked if wanted to.
    via u/Fooglephish
  • 27
    About a month later a different manager gave me the password, but at that time i couldn't have checked.
    via u/Fooglephish
  • 28
    mittenknittin 17 hr. ago "Oh, you didn't do it? Must have been one of all these other people hanging around the front desk at 1AM waiting for me to step away for 30 seconds"
    via u/mittenknittin
  • 29
    phazedout1971 23 hr. ago Any hope you could have gone full pro revenge and called nearby hotels to warn them to dnr the man child?
    via u/phazedout1971
  • 30
    Fooglephish OP 21 hr. ago I should have! I was just glad to get him out of my hair. F k, i wish i had thought of that.
    via u/Fooglephish
  • 31
    I mean wait, this is reddit, you don't know either way, so um, yeah, that what i did! I called all the other hotels so no one rented to them.. they slept in their car....
    via u/Fooglephish
  • 32
    GodsGirl64 23 hr. ago 6 hours??!! Don't you know you're supposed to seek medical attention after 4 hours? D D D D
    via u/GodsGirl64
  • 33
    Fooglephish OP 21 hr. ago This made me literally LOL...
    via u/Fooglephish
  • 34
    CrzyCat1dy. 23 hr. ago All over a towel! Dude, I hope those towels were well worth paying for 2 stays that night! Thank you for the follow through on kicking him out!
    via u/CrzyCat1dy

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